FAQ
To our customers before ordering
Is international shipping available?
Yes, we offer international shipping. Please check the shipping details for rates and delivery times.
How long will it take to deliver?
It takes about 3-7 business days to prepare for shipping.
It will be delivered in about 3-7 days after shipping.
It may vary depending on the destination and customs clearance.
Can I combine shipping for multiple items?
Yes, we can combine shipping for multiple items. Please contact us for a combined shipping quote.
Do you offer a discount for bulk purchases?
We may offer a discount for bulk purchases. Please contact us with the details of the items you are interested in.
Is the item authentic?
Yes, all our items are 100% authentic. We carefully inspect and verify each item before listing it.
Can I return the item if I'm not satisfied?
Yes, we accept returns within 30 days of receipt. Please refer to our return policy for more information.
Can I change my shipping address after purchasing?
Please contact us as soon as possible after your purchase if you need to change the shipping address. We will try our best to accommodate your request, but we cannot guarantee it once the item has been shipped.
Can I get a tracking number for my order?
Yes, we provide tracking numbers for all our shipments. We will send you the tracking number once the item has been shipped.
Are there any import duties or taxes?
Import duties and taxes may apply depending on your country's customs regulations. These charges are the buyer's responsibility.
Can you mark the item as a gift or declare a lower value?
You may not send goods as a gift or declare a lower price, as this is against international customs regulations.
Do you accept offers or negotiate prices?
We may consider reasonable offers for some items. Please feel free to contact us with your offer.
Can I request additional information about the item?
Yes, we are happy to provide any additional information you need. Please contact us with your questions.
Do you provide an invoice for the purchase?
Yes, we provide an invoice for all purchases. It will be included in the package or sent via email upon request.
Can I pay in installments?
We currently do not offer payment in installments. Full payment is required at the time of purchase.
What payment methods do you accept?
We accept Shopify payment or PayPal. Please refer to the item listing for more information on payment options.
Can I get a discount if I use a specific payment method?
We do not offer discounts for using specific payment methods. All payment options have the same price.
Can I pre-order an item?
Pre-orders are available for selected items. Please check the item listing or contact us for more information.
How do I contact customer support if I have a problem?
If you have any questions or concerns, please contact us using the form on the Contact Us page. We will be happy to assist you.
To our customers after ordering
How can I track my order?
Once your order has shipped, we will provide a tracking number via email. You can track your package on the courier's website.
What should I do if my item arrives damaged?
If your item arrives damaged, please contact us within 30 day with photos of the damage. We will work with you to resolve the issue.
What should I do if my item is lost during shipping?
If your item is lost during shipping, please contact us. We will work with the courier to investigate the issue and offer a solution.
How do I return an item?
To return an item, please contact us within 30day to initiate the return process. We will provide you with instructions on how to proceed.
My item is defective. What should I do?
If your item is defective, please contact us within 30 day with a description of the issue and any relevant photos. We will work with you to resolve the issue.
Can I change my payment method after placing an order?
If your order has not yet been processed, you may be able to change your payment method. Please contact us as soon as possible to make the necessary arrangements.
How do I report a problem with my order?
If you have any problems with your order, please contact us using the form on the Contact Us page. We are here to help.
Can I combine shipping for multiple items?
Combined shipping may be possible for certain items. Please contact us before making your purchase to discuss the options.
How long will it take for my item to arrive?
Estimated delivery times are provided in the item listing. Please note that delivery times may vary depending on factors such as customs processing and courier delays.
Can I pick up my item in person?
Local pickup may be available for certain items. Please contact us before making your purchase to discuss the options.
Will I have to pay customs fees or import taxes?
Customs fees and import taxes may apply depending on your country's regulations. These charges are the buyer's responsibility and are not included in the item price or shipping cost.
Do you offer international shipping?
Yes, we offer international shipping to select countries. Please check the item listing for details on shipping options and costs.
Can I cancel my order?
If your order has not yet been shipped, you may be able to cancel it. Please contact us as soon as possible to discuss your options.
Can I change my shipping address after placing an order?
If your order has not yet been shipped, you may be able to change your shipping address. Please contact us as soon as possible to make the necessary arrangements.
What should I do if my item is missing parts or accessories?
If your item is missing parts or accessories, please contact us within [timeframe] with a description of what is missing. We will work with you to resolve the issue.
Do you offer bulk discounts?
We may offer bulk discounts on certain items. Please contact us with the details of the items you are interested in and the desired quantity, and we will let you know if any discounts are available.
Can I add items to an existing order?
If your order has not yet been shipped, you may be able to add items to it. Please contact us as soon as possible to discuss your options.
Can I return an item if I changed my mind?
We accept returns for certain items within 30 day if they are unused and in their original packaging. Please contact us to initiate a return.
How do I get a refund?
If you are eligible for a refund, please contact us to initiate the refund process. We will provide you with instructions on how to proceed.
Can I use a coupon or discount code?
If you have a valid coupon or discount code, you can apply it during the checkout process. Please note that some restrictions may apply.
How can I contact customer support?
If you have questions or concerns, please contact us using the form on the Contact Us page. We are here to help.
Can I request a custom order?
We may be able to accommodate custom orders for certain items. Please contact us with the details of your request, and we will let you know if we can fulfill it.
Can I get a discount for my first purchase?
We may offer discounts for first-time customers. Please check our store page for any promotions or contact us for more information.
Can I get a VAT refund?
We currently do not offer VAT refunds. Please be aware that any applicable taxes or customs duties are the responsibility of the buyer.
What is your privacy policy?
Our privacy policy outlines how we collect, use, and protect your personal information. You can find a link to our privacy policy on our store page or in the footer of our website.
Can I track my order history?
Yes, if you have an account with us, you can log in and view your order history. This allows you to track your past purchases and any associated details.
How do I return an item?
To return an item, please contact us within the return period specified in our return policy. We will provide you with instructions on how to proceed with the return.
How do I exchange an item?
To exchange an item, please contact us within the exchange period specified in our return policy. We will provide you with instructions on how to proceed with the exchange.
Can I pre-order an item?
Pre-order availability varies depending on the item. If pre-ordering is available, you will see a "Pre-Order" button on the item page.
Can I cancel my order?
If you wish to cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee order cancellation.